FAQs

Welcome to our FAQs page! Here you’ll find answers to commonly asked questions about our vegan skincare products, sustainability practices, and how to get the most out of your Ae Botanicals experience. Whether you're curious about our ingredients, refillable packaging options, or shipping details, we’ve got you covered.

If you have further questions, feel free to reach out to our team and we’ll be happy to assist you. You can also explore more about our commitment to sustainability and how Ae Botanicals is making a positive impact on the environment.

Are your products suitable for all skin types

Yes. Our products are formulated to support all skin types, including sensitive skin. We recommend patch testing before first use.

Do you recommend a patch test before use

Yes. We recommend patch testing all products before first use to ensure compatibility with your skin.

Are your products safe for everyday use

Yes. Our products are designed for daily use and can be used morning and evening.

Can I mix and layer Āe Botanicals products together

Yes. Our products are designed to be layered and mixed. We suggest blending products together before application to create a personalised routine and enhance results.

How should I mix products before applying

We recommend mixing your chosen products together first before applying them to the skin. For best results, use our refill mixing jar and bamboo spatula, designed to support clean, easy, and intentional blending.

Where can I find guidance on multi use and layering

Visit our Layer & Mix page for detailed guidance on how to combine and use products for face, body and daily rituals.

Will mixing products reduce their effectiveness

No. Our formulas are designed to complement each other and may enhance hydration, nourishment, and overall skin balance when combined.

Can I use your products on both face and body

Many of our products are multi-use and suitable for both face and body. Refer to individual product pages and the Layer & Mix page for guidance.

Are your products made in New Zealand

Yes. Āe Botanicals is proudly formulated and made in Aotearoa New Zealand, using carefully selected botanicals.

Do you offer loyalty rewards

Yes. You earn loyalty points on every dollar spent, which can be redeemed for rewards, exclusive offers, and special gifts.

Do you offer subscriptions or repeat delivery options

Yes. Subscriptions offer flexible delivery, savings on every order, and ongoing loyalty rewards.

Do you offer Afterpay

Yes. Afterpay is available at checkout, allowing you to enjoy your order now and pay over time.

How fast is delivery within New Zealand

New Zealand orders are typically dispatched within 48 hours on business days and delivered via NZ Post or trusted courier partners. Delivery times may vary by location.

Do you ship internationally

Yes. We ship worldwide from Aotearoa, New Zealand using NZ Post and trusted courier partners. Usually 7 to 14 days.

Will I need to pay customs duties or taxes on international orders

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.

What happens if my order is delayed at customs

Customs delays are outside of our control. If your parcel is held, your local customs authority may contact you directly for further information or payment.